EV sales in India are surging, led by Maharashtra, Karnataka, Tamil Nadu, and Telangana in two-wheelers. As of 2024, Ola Electric tops electric scooter sales with over 3 lakh units sold. However, as adoption scales, a critical question emerges: 👉 Is the customer experience — especially after-sales — keeping pace with growth? Why This Study Matters To explore this, we analyzed multiple Ola service centers and showrooms across Bengaluru and Hyderabad . The goal was not to comp